Frequently Asked Questions
- Pickup and Delivery
- Wash, Dry and Fold
- Commercial Services
- Self Serve
Who do I need to contact regarding customer service?
Do you offer delivery service for residential and commercial?
Any business from restaurants, nursing homes, bars, airbnb, senior lving – you name it. We are here to serve anyone’s commercial laundry needs.
Is there an order minimum?
Is there an extra fee for pickup and delivery?
What days and times you provide delivery service?
What are your service areas?
What items can I give you?
Do you wash comforters and area rugs?
Do you are air dry items that require air drying?
Do I need to pre-sort my laundry?
What do I put my laundry in for pickup?
Use plastic garbage bags/disposal bags or washable laundry bags. DO NOT use plastic hampers, paper bags, cardboard boxes, or any containers.
Make sure all bags are securely tied. Open bags risk spilling clothing during transport.
How is my laundry packaged for delivery?
Do I need to be home for pickup or delivery?
How do I place an order?
Can I have same day pickup/delivery?
How does payment work?
Do you provide Wash, Dry & Fold?
What services do you include in Wash, Dry, and Fold service?
Wash, Dry and Fold
We hang formal dress shirts/pants or dresses upon request.
We air dry items if any items require air drying upon request.
What products do you use?
Bleach – Clorox (for whites)
Dryer Sheets – Bounce We will separate dark and lights before we put your clothes into washer.
We neatly fold your laundry and put it in a clear plastic bag.
When do I get my clothes back?
I like a certain detergent, can I give it to you to use?
When can I drop off my clothes?
What items can I give you?
Is there a minimum amount of clothing?
Do you are air dry items that require air drying?
Do I need to pre-sort my laundry?
How does my laundry get weighed?
How is my laundry packaged for delivery?
What if I have other questions that you haven’t answered about your laundry service?
Can I change or update my laundry profile?
Can I make special requests on the way my laundry is done?
Do you treat stains?
I want to use the Wash and Fold but am allergic to scent. Do I need to bring my own detergent?
No contract is required for commercial laundry customers. We will earn your business each and every time we launder your items.
We do pickup and delivery laundry service seven days a week. Our route starts at 7:30am. We will work with our customers on an individual basis to create a schedule that works for you.
Our turnaround time is 24 hours, however some of our commercial customers prefer we pick up the dirty clothes on Friday and return them on Monday. We will work around your schedule.
Yes, you can create your account online yourself.
We are open 7 days a week 365 days a year from 8am until 10pm. Last wash is at 10pm including holidays. Yes! We are open on all holidays including Thanksgiving, Christmas and New Year. We allow you to start washing as late as 10:00 pm and stay until you are finished folding your laundry.
We are in a shopping center so there is lots of parking. There is close parking at all locations and there is the capability of pulling your car up right to the front door if needed for dropping off a lot of clothes. We have 23 parking spots including one handicap parking spot.
Yes. Our location is safe and well-lit like a stadium. We also have 24/7 cameras inside and outside.
Yes, we have free wi-fi as well as lots of usb outlets to recharge your devices.
To make it easy and hassle free for you, our facility is quarter free. You can bring cash (dollar bills only) to load value on your laundry card. We also accept all credit cards, EBT (with cash benefits), Apple Pay, Google Pay, Debit Cards and an ATM. If you have bigger bills, no worries. Our bill changer can change your 10s and 20s into 5s.
Our laundromat uses card. We have two value add card machines through which you can add value to your card. We even have a bill-breaking machine so you can change your $20s and $10s into $5 bills.
Yes, you can use any credit or debit card to load value on to your card.
Our laundromat is fully attended and always has at least one or more attendants to help you.
All of our washing machines are 200G machines. Most laundries have machines that are 100G as they are less expensive to purchase. Our 200G machines spin out so much of the water that it takes far less time to dry your clothes. You can be in and out of our lavanderia in just an hour.
We are a self-service laundromat. At this moment we are not offering dry-cleaning services.
Fill out our Refund Form if you believe you have a legit reason to do so. We will review the form within 2-3 business days and get back to you with our decision.
Neither Rise and Rinse Laundromat nor our employees are liable or responsible for any forgotten belongings on the premises. Please feel free to return to the store to ask the attendant on duty during business hours, but the store is not responsible for your items.
In the instance you left your clothes in a machine, and you returned and cannot locate your items: your clothes have been moved, if wet, to a dryer or, if dry, to the locked room on the premises. Ask the attendant to retrieve your items. If an attendant is not on duty, please wait until daytime hours to claim items.
We accept rolling applications all year. Click on Careers and submit an application!
Absolutely, Rise N Rinse has sixty machines (thirty washers and thirty dryers).
We have washing machines that are as large as 65 pounds and large dryers as well.
20lb-65 lbs washers.
Please see our Pricing Page for our current pricing.
Last wash is at 9pm including holidays. We allow you to start washing as late as 9:00 pm and stay until you are finished folding your laundry.
Yes, our bill change machine can give change for $10 and $20 dollars bills in $5 bills
Yes, there is a detergent vending machine on-site.
Yes, there is a detergent vending machine on-site.
At our Glenville location there is staff on duty at all times. Turney 1 and 2 is unattended but there is help within 15 mins away if needed and 24/7 cameras that are viewed at all times.
Yes, you can. We can wash up to holding a capacity of 80lbs or a king-sized comforter.
Items that need to be hand washed or require special care probably need to stay home with you, or at least make sure we are aware of their special care needs when you place your order. We are happy to help with your special items, but we need your help to make sure the request is properly noted and the item is set aside when we receive it.
We do not offer free drying. For our latest pricing, please go to our Pricing tab.
We have a full set of laundry products available through our state-of-the-art vending machine. We offer traditional products and more eco-friendly products for sale and occasionally have them available for you at no cost.
We’re here to make your life easier–so just tell us what you need. At times, we may need to charge a fee for special requests, but in general, we will help you out in whatever we can do.
Standard wash and fold laundry items are consistent with what you would “typically” put in your own home washer and dryer–sheets, jeans, shirts, undergarments, socks, etc. Additional charges are incurred for those not-so-regular items like sleeping bags, comforters, bulky blankets, etc.
Frequently Asked Questions
Pickup and Delivery
Do you provide Wash, Dry & Fold?
What services do you include in Wash, Dry, and Fold service?
Wash, Dry and Fold
We hang formal dress shirts/pants or dresses upon request.
We air dry items if any items require air drying upon request.
What products do you use?
Bleach – Clorox (for whites)
Dryer Sheets – Bounce We will separate dark and lights before we put your clothes into washer.
We neatly fold your laundry and put it in a clear plastic bag.
When do I get my clothes back?
I like a certain detergent, can I give it to you to use?
When can I drop off my clothes?
What items can I give you?
Is there a minimum amount of clothing?
Do you are air dry items that require air drying?
Do I need to pre-sort my laundry?
How does my laundry get weighed?
How is my laundry packaged for delivery?
What if I have other questions that you haven’t answered about your laundry service?
Can I change or update my laundry profile?
Can I make special requests on the way my laundry is done?
Do you treat stains?
I want to use the Wash and Fold but am allergic to scent. Do I need to bring my own detergent?
Wash, Dry & Fold
Do you provide Wash, Dry & Fold?
What services do you include in Wash, Dry, and Fold service?
Wash, Dry and Fold
We hang formal dress shirts/pants or dresses upon request.
We air dry items if any items require air drying upon request.
What products do you use?
Bleach – Clorox (for whites)
Dryer Sheets – Bounce We will separate dark and lights before we put your clothes into washer.
We neatly fold your laundry and put it in a clear plastic bag.
When do I get my clothes back?
I like a certain detergent, can I give it to you to use?
When can I drop off my clothes?
What items can I give you?
Is there a minimum amount of clothing?
Do you are air dry items that require air drying?
Do I need to pre-sort my laundry?
How does my laundry get weighed?
How is my laundry packaged for delivery?
What if I have other questions that you haven’t answered about your laundry service?
Can I change or update my laundry profile?
Can I make special requests on the way my laundry is done?
Do you treat stains?
I want to use the Wash and Fold but am allergic to scent. Do I need to bring my own detergent?
Commercial Services
No contract is required for commercial laundry customers. We will earn your business each and every time we launder your items.
We do pickup and delivery laundry service seven days a week. Our route starts at 7:30am. We will work with our customers on an individual basis to create a schedule that works for you.
Our turnaround time is 24 hours, however some of our commercial customers prefer we pick up the dirty clothes on Friday and return them on Monday. We will work around your schedule.
Yes, you can create your account online yourself.
Self Service
We are open 7 days a week 365 days a year from 8am until 10pm. Last wash is at 10pm including holidays. Yes! We are open on all holidays including Thanksgiving, Christmas and New Year. We allow you to start washing as late as 10:00 pm and stay until you are finished folding your laundry.
We are in a shopping center so there is lots of parking. There is close parking at all locations and there is the capability of pulling your car up right to the front door if needed for dropping off a lot of clothes. We have 23 parking spots including one handicap parking spot.
Yes. Our location is safe and well-lit like a stadium. We also have 24/7 cameras inside and outside.
Yes, we have free wi-fi as well as lots of usb outlets to recharge your devices.
To make it easy and hassle free for you, our facility is quarter free. You can bring cash (dollar bills only) to load value on your laundry card. We also accept all credit cards, EBT (with cash benefits), Apple Pay, Google Pay, Debit Cards and an ATM. If you have bigger bills, no worries. Our bill changer can change your 10s and 20s into 5s.
Our laundromat uses card. We have two value add card machines through which you can add value to your card. We even have a bill-breaking machine so you can change your $20s and $10s into $5 bills.
Yes, you can use any credit or debit card to load value on to your card.
Our laundromat is fully attended and always has at least one or more attendants to help you.
All of our washing machines are 200G machines. Most laundries have machines that are 100G as they are less expensive to purchase. Our 200G machines spin out so much of the water that it takes far less time to dry your clothes. You can be in and out of our lavanderia in just an hour.
We are a self-service laundromat. At this moment we are not offering dry-cleaning services.
Fill out our Refund Form if you believe you have a legit reason to do so. We will review the form within 2-3 business days and get back to you with our decision.
Neither Rise and Rinse Laundromat nor our employees are liable or responsible for any forgotten belongings on the premises. Please feel free to return to the store to ask the attendant on duty during business hours, but the store is not responsible for your items.
In the instance you left your clothes in a machine, and you returned and cannot locate your items: your clothes have been moved, if wet, to a dryer or, if dry, to the locked room on the premises. Ask the attendant to retrieve your items. If an attendant is not on duty, please wait until daytime hours to claim items.
We accept rolling applications all year. Click on Careers and submit an application!
Absolutely, Rise N Rinse has sixty machines (thirty washers and thirty dryers).
We have washing machines that are as large as 65 pounds and large dryers as well.
20lb-65 lbs washers.
Please see our Pricing Page for our current pricing.
Last wash is at 9pm including holidays. We allow you to start washing as late as 9:00 pm and stay until you are finished folding your laundry.
Yes, our bill change machine can give change for $10 and $20 dollars bills in $5 bills
Yes, there is a detergent vending machine on-site.
Yes, there is a detergent vending machine on-site.
At our Glenville location there is staff on duty at all times. Turney 1 and 2 is unattended but there is help within 15 mins away if needed and 24/7 cameras that are viewed at all times.
Yes, you can. We can wash up to holding a capacity of 80lbs or a king-sized comforter.
Items that need to be hand washed or require special care probably need to stay home with you, or at least make sure we are aware of their special care needs when you place your order. We are happy to help with your special items, but we need your help to make sure the request is properly noted and the item is set aside when we receive it.
We do not offer free drying. For our latest pricing, please go to our Pricing tab.
We have a full set of laundry products available through our state-of-the-art vending machine. We offer traditional products and more eco-friendly products for sale and occasionally have them available for you at no cost.
We’re here to make your life easier–so just tell us what you need. At times, we may need to charge a fee for special requests, but in general, we will help you out in whatever we can do.
Standard wash and fold laundry items are consistent with what you would “typically” put in your own home washer and dryer–sheets, jeans, shirts, undergarments, socks, etc. Additional charges are incurred for those not-so-regular items like sleeping bags, comforters, bulky blankets, etc.