Job Summary:

Assists self‐service laundry customers with the card system, washers and dryers, and vending machines. Performs washing, drying, and folding of drop‐off orders for customers according to procedures. Accurately operates point‐of‐sale system and completes retail sales. Ensures cleanliness of store and equipment at all times. Trains and helps manage other attendant staff. Manages fulfillment of commercial wash‐dry‐fold (WDF) contracts. Assists with office tasks including staff scheduling, policy and procedures development, and ensuring adequate retail and supplies inventory. Demonstrates customer service, organization, and communication skills.

Responsibilities: 

01. Must be available to work during weekdays and weekends.

02. Attendance expectation is 95% or above at all times. Current employees average 97% or above at this job. 

DO NOT APPLY IF YOU CANNOT MEET ATTENDANCE EXPECTION.

03. Use of cell phones, headphones, laptop, book ready or any device is not permitted. Text messaging, phone calling, browsing on Internet, TikTok, listening to music, watching movies or short videos are not allowed either. You must be fully focus on the job and must stay away from social media/Internet at all times.

DO NOT APPLY IF YOU CANNOT STAY FROM YOUR DEVICE DURING WORK.

04. Is friendly and helpful to customers at all times. This is a customer facing job. You must be personable and must engage with customer.

05. Assists self-service laundry customers with the card system, washers and dryers, and vending machines. 

06. Performs washing, drying, and folding (WDF) of drop-off orders or pickup & delivery (PUD) orders for customers according to procedures. 

07. Accurately operates point-of-sale system and completes retail sales. 

08. Ensures cleanliness of store and equipment at all times. 

09. Trains and helps manage other attendant staff. 

10. Maintains cleanliness of store by wiping counter tops, folding tables, machine tops and interiors, and soap receptacles. Keeps floor clean, dry, and clear of debris. Empties trash containers. Ensures bathrooms are clean and stocked at all times. Conducts other ad hoc cleaning duties as required.

11. Blow the front and side of the parking lot as well as inside the dumpster enclosure.

12. Pick up garbage from the parking lot and around the building including the back 

13. Checks dryer lint screens and cleans lint filters regularly to maintain optimum efficiency.

14. Promptly reports any equipment or other service issues to management.

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15. Demonstrates at least basic computer and technology skills to operate the POS and card system.

16. Uses POS and integrated scale system to ring up WDF orders. Sorts WDF laundry items for processing. Loads proper amount of weight into washing machines and unloads upon completion of wash cycle. Uses proper amount and type of laundry products. Loads and operates dryers, ensuring proper load weights and temperatures. Neatly folds and bags or hangs items for pick up.

17. Handles over-the-counter sales of laundry products (detergent, fabric softener, laundry bags, etc.)

18. Assists with administrative tasks including development and refinement of policies and procedures, and monitoring of retail and supplies inventory levels. Identifies ordering needs. Supports marketing and promotional initiatives.

19. Trains and helps manage other attendant staff. Ensures other staff consistently follow store policies and maintain high performance standards.

20. Helps develop customer-specific procedures to manage and fulfill commercial WDF contracts. Ensures contracts are executed efficiently and according to specified terms.

21. Performs other administrative, laundry, and cleaning duties as assigned by management.

22. Consistently demonstrates strong customer service, organization, and communication skills.

23. Able to read, write, and speak English proficiently. Spanish language skills are a plus.

24. Always wears uniform during the workday.

25. Is reliable and trustworthy.

26. Performs shift related Cleaning Tasks assigned that day.

Job Types:

Full‐time, Part‐time

Pay:

$12.00 per hour (first 20 hours paid at $10 per hour) plus tips and 10% commission from Wash, Dry & Fold orders.